Terms & Conditions
1. About us
This website www.thepresentstore.co.uk is owned and operated by
The Present Store
Crossways House
Troston Road
Honington
Suffolk, IP31 1RD
Email: awesomegiftsonline@gmail.com
If you need to contact us, please use the above details
2. Making a contract with us
When you place an order with us, you are making an offer to buy goods. You will be notified when your order has been received and accepted and a contract will have been made between us. In the unlikely event that the goods are no longer available, we will advise you of this and there will be no such contract between us. Images of products on this website are for illustrative purposes only and goods may vary slightly from the image shown. Pictured accessories are not included, unless specified in the item description. We have made every effort to display as accurately as possible the colours of products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the actual colour of the goods. Whilst we try to be as accurate as possible, all information provided is approximate and provided in good faith. By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
3. Placing an order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Carriage charges will be shown prior to you placing your order. You will be required to pay for the goods in full at the time of ordering. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. Once your order has been completed, we will notify you of it’s dispatch date. If you have purchased an engraveable product without informing us of your engraving requirements, you will be contacted and your order will be held for 24 hours. If no instructions are received in that time, the item will be sent to you plain. A refund or replacement cannot be offered due to failure to inform us of engraving requirements. Engraving will be done as requested and we cannot accept responsibility for mistakes made by the customer. If no font has been specified, this will be left to the engraver’s discretion.
4. Delivery and carriage
Goods will normally be dispatched from our warehouse within 2 working days using the delivery method chosen by you during the checkout process. We will deliver the goods to the address specified on your order. If you are not there to accept the delivery, we will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
5. Returns
If for any reason you are not happy with our products, returns will be accepted within 14 days of the purchase date and should be sent in their original condition to:
The Present Store
Crossways House
Troston Road
Honington
Suffolk, IP31 1RD
The cost of returning goods to us is your responsibility. Once received, we will refund the cost of the item only. Refunds will not include additional delivery costs as this service will have been used.
Any items that have been personalised or modified to your specification, such as engraving, may not be returned to us.
6. Faulty goods
If there is a problem with the goods, please notify us by e-mail as soon as possible, providing details of the problem. If an exchange is necessary, this will be arranged without unreasonable delay and at no cost.